Published on: June 28, 2018Read more
Subscription based business models mean we have to continually work on meeting customer needs. If we fail to meet their needs, someone else will.
Published on: April 4, 2017Read more
Developers and support should work closely together. This not only builds a strong culture, but improves quality and overall happiness of your customers.
Published on: August 23, 2016Read more
Knowledge transfer plays a big role in software development. A support handover document can help keep your support team in the loop on what’s been changed.
Published on: July 14, 2016Read more
Exploratory testing is a low-cost method of finding bugs and understanding functionality. Support teams often use exploratory testing to learn.
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