Jake lives and works in Nashville, Tennessee, with a background in software testing, customer support, and project management. He is passionate about making the entire customer experience as fulfilling and as seamless as possible. As well as contributing regularly to TestLodge, he writes technical documentation (help guides, test documentation) and his own blog. Now a freelance professional, which also involves his passion for drumming.
Education
Belmont University, Nashville, TN
Experience
Freelance, Jake Bartlett, Nashville, TN
Support Lead, Slalom Consulting, Nashville, TN
Customer Success Manager, Atlassian, San Francisco, LA
Knowledge transfer plays a big role in software development. A support handover document can help keep your support team in the loop on what's been changed.
Negative testing ensures your application handles invalid inputs gracefully. Including positive & negative tests in your testing increases test coverage.
The importance of requirements spans across the entire software team. Documented requirements make sure your team and your customer are on the same page.