Our 'Support' articles

Meeting Customer Needs

Meeting customer needs

Subscription based business models mean we have to continually work on meeting customer needs. If we fail to meet their needs, someone else will.

Developers And Support Should Be Friends

Developers and support

Developers and support should work closely together. This not only builds a strong culture, but improves quality and overall happiness of your customers.

Support Handover Document – Keeping Support In The Loop

Support handover document

Knowledge transfer plays a big role in software development. A support handover document can help keep your support team in the loop on what's been changed.

How Exploratory Testing Can Help Customer Support

Exploratory testing and support

Exploratory testing is a low-cost method of finding bugs and understanding functionality. Support teams often use exploratory testing to learn.

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